Comprehensive getting started content for Ledger.com/Start
Ledger.com/Start is designed as an authoritative entrance page for new and returning customers. It consolidates actionable steps, trusted security practices, device management instructions, and guidance for connecting decentralized applications safely. The following narrative explains the rationale for each step, highlights common pitfalls, and articulates best practices that align with enterprise-level security guidance.
Why device provenance matters
Hardware wallet security begins before the first power-up. Always ensure the device is purchased from official channels or authorized resellers. Confirm packaging integrity and firmware authenticity. Devices with altered packaging or unexpected pre-installed firmware indicate a supply-chain risk and should be returned immediately.
PIN: the first layer of defense
Set a strong, memorable PIN. The device enforces brute-force protection; after a limited number of failed attempts the device will reset. This mechanism is an essential safety control that protects funds from physical attackers attempting to extract access.
Recovery phrase: custody's cornerstone
A 24-word recovery phrase is the ultimate backup. It reconstructs private keys and must be preserved in a manner resilient to loss, theft, fire, and electronic compromise. Recommended practices include writing the phrase on the supplied recovery card, storing it in a secure physical location (for example a safe), and considering geographically separated backups for high-value portfolios.
Ledger Live and account management
Ledger Live is the officially supported application for firmware updates, app management, and account oversight. Always download Ledger Live from the official site or verified app stores. Use Ledger Live to install application-specific apps on your device, manage tokens, and review transaction details before signing on-device.
Transaction hygiene and phishing awareness
Before approving transactions, verify destination addresses and amounts on the device screen. Avoid copy-paste shortcuts for critical addresses and use address verification tools. Be suspicious of unsolicited emails, links, or social-media messages that request seed phrases, credentials, or direct you to spoofed Ledger pages.
Advanced features and integrations
Ledger supports integrations with multiple third-party wallets, decentralized finance (DeFi) platforms, and NFT marketplaces. When connecting, prefer read-only permissions where feasible, and use the device's on-screen confirmations meticulously for any signature request. Regularly review permissions and revoke those no longer needed.
Long-term maintenance and firmware
Keep firmware and Ledger Live up-to-date. Firmware updates include security improvements and support for additional assets. Validate firmware prompts only on the device screen and cross-check update notifications in Ledger Live. Backup your recovery phrase before any significant firmware operation that could require device restoration.
Accessibility and enterprise deployment
Ledger's ecosystem provides accessibility options and enterprise tooling. For institutional deployments, follow security policies around multi-signature, hardware security module (HSM) integration, and privileged access management.
Frequently asked questions
Can I restore my Ledger on a different device?
Yes. Use the 24-word recovery phrase to restore accounts on a compatible Ledger device. Ensure the restore is performed on an authentic device obtained from official channels.
What if I lose my recovery phrase?
If you lose your recovery phrase and your device is damaged or lost, funds cannot be recovered. Ledger cannot access recovery phrases. Consider secure, redundant physical backups.
Is my crypto ever held by Ledger?
No. Ledger never holds users’ crypto. Ledger devices hold private keys; transactions are signed locally on the device and broadcast through users’ chosen interfaces.